Delete your Reimgo account
Reimgo accounts belong to a company workspace, so deletion works in two ways: an employee is removed by the company's admin, and a company closes its workspace by writing to us. This page applies to the Reimgo web app and the Reimgo apps on Google Play and the App Store.
If you are an employee
Ask your company's Reimgo admin to remove you. Admins do this from the Users page in Reimgo.
Removed at once: your profile, sign-in, two-factor secret, device sessions and your Ask Reimgo conversations.
Kept by your company: the expenses, receipts and approvals you submitted. They are the company's financial records, so they stay in the company's workspace under a pseudonym instead of your name, for as long as the company keeps its account.
If you cannot reach your admin, write to support@reimgo.com from your work email and we will pass the request to the company.
If you are a company admin
Write to support@reimgo.com from your admin email and ask us to close the workspace. We confirm the request with you, set the company's data to read-only so you can export it, and delete the company's data 90 days after the account is closed, or sooner if you ask.
Deleting the workspace removes every user account in it together with all expenses, receipts, reports, bank details and audit entries.
What is kept after deletion, and for how long
Server logs that may contain IP addresses are kept for 90 days. Backups are overwritten on a rolling 14-day schedule, so deleted data leaves the backups within 14 days.
Our own invoices and payment records for the company's subscription are kept for the period that tax and accounting law requires. They contain the company's details, not employees' expense data.
The full retention rules are in the privacy policy. Questions: support@reimgo.com.