Terms of service
These terms are a contract between the company that signs up for Reimgo ("you") and HRX360 Ltd, a company registered in England and Wales (company number 16253152) with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom ("we"). Last updated 16 November 2026.
1. The service
Reimgo is an online service for capturing employee expenses, routing approvals, preparing reimbursement files and reporting. We provide the features described on this website as they exist at the time; we may improve or change them, and we will not materially reduce the core service during a paid term without notice.
Reimgo prepares files. It does not hold, transfer or pay money, and it is not a bank, payment institution, payroll provider or tax adviser. Payments to your employees are made by you through your own payroll or bank, and you are responsible for them and for your tax treatment of reimbursements.
2. Accounts
The person who signs up must be authorized to bind the company. You are responsible for your users, their compliance with these terms, and keeping credentials confidential. Admin and finance users must use two-factor sign-in. Tell us promptly about any unauthorized use.
3. Free trial, fees and billing
New companies get a 7-day free trial of the full service with no payment method required. When the trial ends the account becomes read-only until you subscribe; nothing is deleted.
The fee depends on the plan you choose: US$4 per claiming user per month for Reimgo, or US$7 for Reimgo Connect; yearly plans are US$40 and US$70 per claiming user per year. Fees are billed by card through our payment processor; monthly plans are billed in arrears. A claiming user is a user who submits expense reports. The quantity has a minimum of one. Approvers, finance, admins and auditors who do not submit reports are free. Prices exclude taxes; where we are required to collect sales tax or VAT it is added on the invoice at checkout. We may change prices with at least 30 days' notice; the change applies from your next billing period.
If a payment fails we retry and notify your admin. After 14 days without payment the account becomes read-only until payment is made. You can cancel at any time in the billing portal; the subscription ends at the end of the current billing period and the account becomes read-only.
4. Your data
You own the data you and your users put into Reimgo ("customer data"). You grant us the right to process it to provide the service. We process personal data in customer data on your behalf under our privacy policy and our data processing agreement, which forms part of these terms. You are responsible for having the right to upload the data, including your employees' personal and bank details, and for the accuracy of what your users enter.
You can export customer data at any time. After termination, the account stays read-only for export; we delete customer data on your written request, confirmed by your admin, or 90 days after the account is closed.
5. AI features and WhatsApp
The receipt-reading feature uses a third-party AI provider to draft expense fields from receipt images. Output is a draft that a user must review; we do not warrant its accuracy. You must not rely on AI output without human review, and you must not upload content you do not have the right to process.
Ask Reimgo, the in-app assistant, answers from our help articles and, when your admin allows it, from data the asking user can see. Its answers can be wrong; check them before acting on them. It cannot submit, approve, pay or change anything.
Users can send receipts to Reimgo on WhatsApp, a service of Meta Platforms, Inc. and its affiliates (WhatsApp Ireland Limited for users in the UK and EU). Each user's use of WhatsApp is subject to WhatsApp's own terms of service and policies, which are between that user and Meta; we do not provide or control WhatsApp and are not responsible for its availability. Messages to the Reimgo number travel through Meta's WhatsApp Business Platform. Users must send the Reimgo number only receipts and notes about them. We may change, suspend or withdraw WhatsApp capture, for example if Meta changes or ends its service or in a country where it is not offered; capture in the app stays available.
If your admin switches on AI apps, your users can connect outside AI apps, such as Claude, to read their Reimgo data. You choose whether to allow this and which apps your users connect. The app's provider is not our sub-processor: data it reads leaves our service on your instruction and is governed by your and your users' agreements with that provider. We are not responsible for what an outside AI app or its provider does with data after we deliver it, or for its answers. Connected apps can read only; they cannot submit, approve, pay or change anything. You can end any connection, or switch AI apps off for your company, at any time in the app.
6. Acceptable use
You must not: use the service to break the law; upload malicious code; attempt to access other customers' data or our systems; resell the service; or interfere with its operation. We may suspend an account that threatens the security or integrity of the service, with notice where practical.
7. Our commitments and limits
We will provide the service with reasonable skill and care and keep the security measures described on our security page. We do not promise uninterrupted or error-free operation and do not offer a service-level agreement. Except as stated here, the service is provided "as is", and we disclaim implied warranties to the extent the law allows.
Neither party is liable for indirect, consequential or special loss, or loss of profits, revenue or data. Each party's total liability under these terms, however arising, is limited to the fees you paid or owed for the service in the 12 months before the event giving rise to the claim. The cap does not apply to your obligation to pay fees, to a party's breach of confidentiality, to the indemnities below, or to anything that cannot be limited by law, including fraud, death or personal injury caused by negligence.
We will defend you against a third-party claim that the service as we provide it infringes that party's intellectual property rights, and pay the damages and costs finally awarded or agreed, provided you tell us promptly and let us control the defence; we may modify or replace the service or, if that is not practical, end the affected part and refund prepaid fees for it. You will defend and indemnify us against claims arising from your customer data, your users' use of the service in breach of these terms, or your payments to employees.
8. Term and termination
These terms apply from sign-up until the account is closed. Either party may terminate for material breach not cured within 30 days of notice. We may close an account that has been read-only and unpaid for 90 days, after 30 days' notice to its admin by email; data export stays available until closure. Sections on data, liability and governing law survive termination.
9. General
These terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction, wherever you are based. We may update these terms; material changes are notified to admins by email at least 30 days before they take effect. If any part is unenforceable the rest stands. Notices to us go to support@reimgo.com; notices to you go to your admin's email address.